|
After The Auction Ends |
| VAirBid.com
is a person to person on-line auction. That means that after
the end of an auction, we no longer take part in the transaction between
the buyer and the seller; we simply act as a venue to bring the two
together. After the close of the auction, both the buyer and seller
receive an e-mail informing them that the auction has been completed. This
e-mail also contains the personal information of the winning bidder and
the auction seller. It is then up to the two parties to close the deal.
Below are some tips on how to make the transaction go smoothly. |
.
Seller Information |
| As
the seller, you have a vested interest in completing the transaction with
the buyer. Make sure you e-mail the buyer as soon as possible after the
end of the auction. (Please allow the buyer at least seven days to get
back to you.) In the e-mail, it is best to repeat the item number and
description. Make sure you inform the buyer of the kinds of payments you
accept (check, money order, credit card, etc.) and how long you will hold
the item after you receive the payment. It is also important that you tell
the buyer how much the shipping will cost and how you will package the
item. This will help the buyer decide if they want to pay an extra amount
for insurance or express delivery. Don't forget to include your name and
address so they know where to send your money. Give the buyer a couple of
days to respond to you if you do not hear from them immediately. Some
people cannot get to their e-mail everyday. Below are some additional tips
to make sure you get the most out of your selling experience. |
.
If you send payment to the seller but the item is never received |
|
Please allow at least 10 days,
e-mail the seller to see if it has been sent. If you still do not receive
the item, we recommend that you leave feedback on the sellers account and
e-mail support@VAirBid.com to
inform us of the situation. You may also consider contacting your local
authorities if you wish to pursue the matter in the legal system.
If you are pleased with the transaction, please take the time to leave
some positive feedback on the buyer's account.
|
.
Buyer Information |
|
Sometimes there is nothing more thrilling
than finding that special something and winning it in an auction. After
the auction closes, you will receive an e-mail that includes the item
number, headline, closing price, and the e-mail address of the seller.
Once you receive this email, contact the seller at your earliest possible
convenience. Send the seller your name and address, and inform the seller
of any special requirements you have regarding shipping. (Do you want the
item insured, etc.?) Ask the seller what types of payment they accept. If
you do not hear from the seller immediately, please remember that they may
not be able to get to their e-mail everyday. Once you receive the seller's
information, try to be prompt about sending the payment. Expect the entire
transaction to take between 7 and 14 days. Below are some additional tried
and true tips to make sure you get the most out of your buying experience.
-
Inform your buyer that if they send you
a check, you will hold the item until after the check clears. A
bounced check can be embarrassing for both sides, and this tip will
help minimize your losses. With money order payments it is generally
safe to mail the item after you receive the payment.
-
Make sure you package the item well. If
a buyer receives a poorly packaged item your feedback may suffer. On
the other hand, a good packing job will impress the buyer and may
entice them to leave you some very flattering feedback.
-
Double check your address before you
send it to the buyer. This may sound rather silly but one can never be
too cautious. It can save time and hassle for both you and the buyer
if the payment is sent to the correct address.
-
If the seller does
not accept credit cards, send a money order. This will speed up the
process. Checks take up to 7 days to clear, and most buyers will not
send an item until a personal check clears. Also, money orders come
with insurance against theft and loss. NEVER
SEND CASH.
-
Double check your information before
you send it to the seller. Make sure your address is correct and
that you have a check or money order to cover both the item and
shipping charges.
-
Inquire as to whether or not the seller
has a return policy. This could come in handy if the item does not
turn out to be what you expected.
-
Email the seller after you mail the
payment and after you receive the item. Keeping the seller informed
during the transaction may prompt them to leave some very flattering
feedback on your account.
-
If you do not hear from the buyer
within 7 days from the day of the sale, the auction is considered
void. We highly recommend that you leave feedback on the seller's
account to inform other potential buyers.
-
Tell the buyer whether or not you have
a return policy ahead of time. This could save you some headache down
the road.
-
E-mail the buyer on the day that you
receive their payment and the day that you send the item. This is just
a little bit of common courtesy that will help ensure a satisfied
buyer. Satisfied buyers a more likely to leave great feedback.
-
If you do not hear from the buyer
within 7 days, or the high bidder backs out, the sale is then
considered void. You may elect to re-list the item or sell the item to
the second highest bidder if they are still interested. If this does
happen to you, we strongly suggest that you take advantage of our
feedback forum to give the user a reputation that they deserve
-
If you are pleased with the
transaction, please take the time to leave some positive feedback on
the buyer's account
|
|
|
|
